Terms of Use for Zoe, PLLC Telehealth Services
Effective Date: February 27, 2025
These Terms of Use (“Terms”) govern your use of the website and services provided by Zoe, PLLC (“Zoe,” “we,” “our,” or “us”). By accessing or using our telehealth services, including our website, mobile applications, and any related content, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
- Acceptance of Terms
By accessing or using the Zoe website or services, you agree to these Terms and any other legal notices or policies published by Zoe. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
- Telehealth Services
Zoe, PLLC provides telehealth consultations, assessments, and other healthcare services through our platform. These services are intended to complement in-person care, and while telehealth consultations may be a convenient and effective option for certain conditions, not all medical issues can be addressed via telehealth. Our providers will determine the suitability of telehealth for your healthcare needs during your consultation.
- User Responsibilities
You agree to:
- Provide accurate, truthful, and complete information when using our services.
- Ensure you have access to the necessary technology (e.g., device, internet connection) to use telehealth services.
- Be respectful, professional, and compliant with all applicable laws when interacting with our healthcare providers.
- Not use our services for any unlawful, unethical, or unauthorized purposes.
- Privacy and Confidentiality
Your privacy is important to us. We are committed to maintaining the confidentiality of your health information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal and health information.
- Medical Disclaimer
While our healthcare providers are licensed professionals, telehealth consultations may not be appropriate for all conditions. We may recommend in-person visits or additional treatments when necessary. The information provided through our services is not intended to replace in-person medical care or advice, and you should consult with a healthcare professional for more serious or urgent medical concerns.
- Appointment Scheduling and Cancellations
You may schedule telehealth appointments through our website or mobile platform. Appointment availability is subject to change, and you will be notified of any cancellations or changes. Cancellations and rescheduling must adhere to the cancellation policy outlined on our website. Please refer to the policy for details on any applicable fees or requirements.
- Payment and Billing
Payment for services provided by Zoe, PLLC may be required at the time of service. We accept various payment methods, including credit and debit cards. You are responsible for understanding your insurance coverage (if applicable) and for ensuring that payments are made in accordance with the terms provided at the time of booking.
- Limitations of Liability
To the maximum extent permitted by law, Zoe, PLLC and its providers are not liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of our telehealth services. This includes, but is not limited to, any loss of data, interruption of service, or health-related consequences arising from reliance on telehealth services.
- Prohibited Conduct
You agree not to engage in any conduct that could:
- Violate any laws or regulations.
- Interfere with or disrupt the telehealth services or website.
- Infringe on the rights of others, including intellectual property or privacy rights.
- Harass, abuse, or harm others.
- Intellectual Property
All data, information, text, graphics, links, and other material on this website are provided as a convenience to our website visitors. You may not use, reproduce, or distribute any content from our platform without express written permission from Zoe, PLLC.
- Modifications to the Terms
Zoe, PLLC reserves the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the revised Terms will be effective immediately upon posting. By continuing to use the services after the changes are made, you accept the revised Terms.
- Termination of Use
Zoe, PLLC may suspend or terminate your access to our telehealth services at our discretion, particularly if you violate these Terms or engage in unlawful conduct. Upon termination, you must cease all use of our platform and services.
- Governing Law
These Terms are governed by and construed in accordance with the laws of the state of [Insert State], without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the appropriate courts located in [Insert County], [Insert State].
- Contact Information
If you have any questions or concerns regarding these Terms or our services, please contact us at:
[email protected]
- Acknowledgment
By using our telehealth services, you acknowledge that you have read, understood, and agree to abide by these Terms of Use.