Privacy Policy for Zoe, PLLC Telehealth Services
Effective Date: February 27, 2025
At Zoe, PLLC (“Zoe,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal and health information when you use our telehealth services, including our website, mobile applications, and any related services (collectively, the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.
Please read this policy carefully to understand how we collect and handle your personal and health information.
- Information We Collect
We collect the following types of information to provide our telehealth services effectively:
- Personal Information: This includes your name, address, email address, phone number, date of birth, and other personally identifiable information.
- Health Information: This includes medical history, diagnoses, treatment plans, prescriptions, and other health-related data that you provide through our telehealth platform.
- Payment Information: This includes billing information such as credit card details and billing address for services provided by Zoe, PLLC.
- Device and Usage Data: We collect information about the devices you use to access our Services, including IP addresses, device type, browser type, and usage data such as the pages you visit or features you use on our website.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience on our website and track usage patterns
- How We Use Your Information
We use the information we collect for the following purposes:
- Providing Telehealth Services: To offer consultations, treatments, and other healthcare services through our platform.
- Billing and Payment: To process payments for our services and handle billing inquiries.
- Communication: To send you appointment reminders, updates about your care, and other necessary communications related to the Services you have requested.
- Improving Our Services: To enhance, personalize, and improve your experience with our website and telehealth services.
- Compliance with Legal Obligations: To comply with applicable laws and regulations, including HIPAA (Health Insurance Portability and Accountability Act), and to respond to legal requests or investigations.
- Marketing and Promotions: With your consent, we may send you promotional materials related to our services, but you can opt-out of such communications at any time.
- Sharing Your Information
We respect your privacy and will not share your personal or health information without your consent, except as described in this Privacy Policy or as required by law. We may share your information in the following situations:
- With Healthcare Providers: We may share your information with healthcare providers, such as doctors or specialists, who are involved in your care, to ensure that you receive the appropriate treatment and services.
- With Service Providers: We may share your information with third-party vendors and service providers who help us deliver our telehealth services (e.g., payment processors, IT support). These third parties are obligated to protect your information in accordance with our privacy standards.
- For Legal Compliance: We may disclose your information if required by law, regulation, or legal process, including in response to a subpoena or court order, or to protect our rights and property.
- In Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
- Data Security
We take the security of your personal and health information seriously. We implement reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
- Retention of Your Information
We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. Once your information is no longer required, we will securely delete or anonymize it, unless we are required to retain it for longer periods by law.
- Your Rights and Choices
As a user of our Services, you have the following rights:
- Access and Correction: You may request to access or correct your personal or health information by contacting us at the details provided below.
- Data Deletion: You may request that we delete your personal or health information, subject to certain legal exceptions.
- Opt-out of Marketing Communications: You may opt-out of receiving promotional emails or other marketing communications from us at any time by following the unsubscribe instructions included in each communication or by contacting us directly.
- Data Portability: You may request a copy of your personal data in a structured, commonly used format for portability to another provider, where applicable.
To exercise any of these rights, please contact us at the contact details provided at the end of this Privacy Policy.
- HIPAA Compliance
Zoe, PLLC complies with the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your health information. All health information exchanged during telehealth consultations is protected in accordance with HIPAA privacy and security rules. We ensure that your health data is used only for medical treatment and administrative purposes in line with HIPAA guidelines.
- Changes to This Privacy Policy
Zoe, PLLC reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will post the updated Privacy Policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal or health information, please contact us at: [email protected]
Thank you for trusting Zoe, PLLC with your healthcare needs. We are committed to protecting your privacy and providing high-quality care.